How to Fix iTunes Could Not Connect To This iPad

Part 1: Basic Troubleshooting Tips to Fix iTunes Could Not Connect To This iPad

Luckily, there are several ways out there to help you fix this error. But, let’s start with some basic solutions and maybe you don’t have to go through complicated ones to fix the error.

Tip 1: Make Sure Your iPad is Connected to iTunes

The first thing you should make sure before proceeding further is your device is connected to iTunes. If your iPad is connected to iTunes, then you can easily view your device’s icon in iTunes. You can even click on that icon to see your device.

Tip 2: Check USB Cable and Connector

If you don’t see any device icon in iTunes, then it could be due to faulty cable and port. Make sure that USB cable you’re using is undamaged. Besides that, try out the following things：

• Use Apple's official USB able only to connect your iPad to the computer.
• Switch to a different USB port on your computer.
• Try to connect the device to a different computer.

Tip 3: Restart Your iPad

If “iTunes could not connect to this iPad. An unknown error occurred 0xe80000a” error is due to a software bug, then a simple restart on the device could fix the problem.

How to restart iPad with Face ID

• 1. Press and hold either volume button and the Top button until the power off slider appears.
• 2. Drag the slider to power off your iPad.
• 3. To turn your iPad back on, press and hold the Top button until you see the Apple logo.

How to restart iPad with a Home button

• 1. Press and hold the Top button until the power off slider appears.
• 2. Drag the slider to power off your iPad.
• 3. To turn your iPad back on, press and hold the Top button until you see the Apple logo.

Tip 4: Check Time and Date

It might be possible that date or time needs to be set again and that’s why you are facing such annoying error. So, follow the below steps to check the date and time on your computer.

1. 1. Go to “Apple Menu”>” System Preferences”>” Date & Time” on your Mac computer.

2. 2. Under the Date & Time section, ensure that you have chosen “Set date and time automatically” and your system is connected to the strong and reliable internet connection.

   

Similarly, you can set the date and time on your Windows PC by navigating your system’s date and time settings.

Tip 5: Update iTunes

Such problems like “iTunes could not connect to this iPad. An unknown error occurred (0xe8000015)” could be occurred due to outdated iTunes. So, make sure that you are using the latest version of iTunes on your system to restore or update your iDevice.

If you have a Mac:

If you are running macOS Catalina, you can update iTunes among Apple Music app, Apple TV app, Apple Books app, and Apple Podcasts app.

If you fail to update the latest version, see the below steps.

• Go to "Apple Store" on Mac.
• Tap "Updates" at the top bar.
• Press "Install" if iTunes is available.

If you have a PC:

If you have downloaded iTunes from the Microsoft Store, two choices:

• iTunes will update automatically, once new versions released.
• Or, you can update it from Microsoft Store manually.

If you have downloaded iTunes from Apple’s website, see how to install the latest version.

• Lauch iTunes.
• Go to "Menu" bar > Tap "Help" > Click "Check for Updates"

Tip 6: Update iOS on your iPad

If iTunes is up-to-date, but still encountering “iTunes could not connect to this iPad an unknown error occurred 0xe8000015”, then it could be due to outdated software version on your device. The easy way to fix the problem, in this case, is to check and update iOS on your iPad.

1. 1. Go to “Settings” on your iPad.
2. 2. Now, click “General”>” Software Update”.

3. 3. If any updates are available, then download and install them.

   

Part 2: Advanced Tips to Fix iTunes Could Not Connect to This iPad. An Unknown Error Occurred

If the above methods are of no help to fix the error, then it’s time to try advanced troubleshooting tips to get the error resolved.

Tip 7: Disable Restrictions on Your iPad

It might be a chance that you have made your iPad unreachable to iTunes by allowing Restrictions on your device, which may lead to iTunes could not connect to this iPad. An unknown error occurred 0xe800001. So, the simple fix is to disable restrictions on your iPad and follow the below steps to learn how to do so:

1. 1. On your iPad, open “Settings”.
2. 2. Now, click “General”>” Restrictions”.

3. 3. Finally, disable “Restrictions” if it is turned on.

   

Tip 8: Reset the Lockdown Folder

Deleting or resetting the Lockdown Folder on your system will enable iTunes to recreate the directory, which could help you fix the iTunes error 0xe8000015.

Let’s learn how to reset the Lockdown Folder:

On PC:

1. 1. Press “Windows + R” to launch the Run command.
2. 2. Now, enter “%ProgramData%” and hit the “Ok” button.

3. 3. Locate and double-tap the folder named “Apple”. And delete the “Lockdown” folder from your system.

   

On Mac:

1. 1. Go to “Finder”>” Go”>” Go to Folder”.
2. 2. Now, enter “/var/db/ lockdown” and hit the Return button.

3. 3. Finally, select each and every item in the Lockdown folder and erase them from your system.

   

Tip 9: Reinstall the Apple Mobile Device USB Driver on PC

When iTunes fails to detect your iPad and shows “iTunes could not connect to this iPad an unknown error occurred 0xe800002d” problem, reinstalling the Apple Mobile Device USB Driver on your Windows computer may help to fix the problem.

Follow the below steps if iTunes downloaded from Microsoft Store:

1. 1. Disconnect your iPad from your system and reconnect it to the system. If iTunes opens automatically, close it.
2. 2. Right-tap the “Start” button and select “Device Manager”.
3. 3. Locate and expand the “Portable Devices” option.
4. 4. When you see your iPad, right-tap on your iPad name and select “Update Driver”.
5. 5. When you see your iPad, right-tap on your iPad name and select “Update Driver”.

6. 6. Open iTunes to check whether iTunes error goes or not.

   

Follow the below steps if iTunes downloaded from Apple:

1. 1. Disconnect your iPad from your system and reconnect it to the system. If iTunes opens
2. 2. Press “Windows + R” to open the “Run” command.
3. 3. Now, enter the “%ProgramFiles%\Common Files\Apple\Mobile Device Support\Drivers” and click on the “Ok” button.

4. 4. Right-tap the “usbaapl64.inf/usbaapl.inf” file and select “Install”.

   

5. 5. Disconnect your device from the system and reboot your system.
6. 6. Reconnect your device to the system and open iTunes to check whether iTunes error goes or not.

Part 3: Repair iPad System to Fix iPad Error Without Data Loss

If the common workarounds are of no great help for you to fix your iPad error, then it’s time to turn to the most powerful solution, which is UltFone iOS System Repair for sure. The strongest point of this software is that it can fix iPad restore or update error without causing any data loss. Whether it’s about fixing iTunes could not connect to this iPad an unknown error occurred 0xe8000068, iPad stuck in recovery mode, or other iOS issues, the software comes quite in handy to resolve all these problems in no time.

Here’s the quick guide of how to use UltFone iOS System Repair to fix iPad restore/update error：

• Step 1 Run the software and connect your iPad to the computer. Next, select the “Repair Operating System” feature.

  

• Step 2 After clicking “Fix Now”, the software will suggest you download the suitable firmware package for your device and so, click the “Download” button.

  

• Step 3 Once the firmware package is downloaded, click on the “Repair Now” button. In a while, the software will repair your device’s operating system and fix the error too.

  

The Bottom Line

That’s all on what to do to fix iTunes could not connect to this iPad. An unknown error occurred 0xe80015. As you can now see that UltFone iOS System Repair is the most efficient and easiest solution to resolve such errors without data loss. So, give a try to it now and get rid of the annoying restore or update error on your iPad.